I was lucky to have been able to avoid that ‘bad phase’ 
(I had actually been buying a MBP for about 3 years before the 16" came out, but always ended up sending them back because they just didn’t feel like enough of a step up from my MBA - I was always sure to tell them that too).
No need to apologise, when it comes to expensive items like hardware, I think we should be allowed to vent our frustration… sometimes companies need to hear just how much something bothers their customers.