Asus finally responds after being castigated by users.
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Two days later, the Taiwan-based hardware maker has finally answered the calls for help. The mass outage, the company said, was the result of “an error in the configuration of our server settings file.” After fixing the glitch, most users needed to only reboot their devices. In the event that didn’t fix the problem, the company’s support team advised users to save their current configuration settings and perform a factory reset. The company also apologized.
That’s very worrying - why does a router need their servers in order to operate? What else are they dialling home with?