@AstonJ I have also had a very good experience with shipments as well as returns. For example, they have local lockers for receiving your shipments.
Also, they deliver on Sundays and one can track the exact location when it’s close to being delivered. How cool is that? This is something that I spoke to FedEx employees about this and they were pretty much saying that it was too difficult for them. I guess when you own and operate a cloud platform anything is possible.
Furthermore, they tend to have many dropoff locations for returns where one doesn’t need the original shipment box. I have seen others return stuff without the original packaging for the item. Amazon just cares about getting the original item.
I remember Amazon and FedEx couldn’t agree to shipments here in the US. Thus, FedEx stopped shipping Amazon packages and days later Amazon rented white mini-vans and hired drivers to deliver their packages. 2 - 3 weeks later, Amazon had their own branded Amazon Prime mini-vans doing these deliveries.
BTW, I have had several packages taken from my doorstop and they were replaced by simply making a call to the customer service. Every time, the customer service person always had given me the option to replace, refund, or Amazon gift card. Others that I have dealt with in the past wasn’t this easy. Thus, it would take weeks to get a resolution.
In summary, I believe Amazon is so far ahead of their competition where there’s simply no competition.